Among the myriad of major tasks states are undertaking in preparation for the opening of the exchanges is training. A primary focus has been training Navigators and In-Person Assisters (IPAs), but some state-based exchanges are training a wide range of groups including agents and brokers, certified application counselors, call center staff, state agency staff, and others. The Maryland Health Connection request for proposal provides an example of the type of training states are contemplating:
|
Consumer Assistance Entity
|
Estimated number of Persons in Need of Training
|
Minimum Hours of Initial Training
|
|
Individual Exchange Navigator
|
150
|
120 |
|
SHOP Navigators
|
50
|
120
|
|
Consolidated Service Center Staff
|
125
|
120
|
|
Insurance Producers
|
2,000 – 4,000
|
6 – 8
|
|
Assisters
|
250
|
60 – 80
|
|
Local Health Department Staff/DHMH
|
500
|
80
|
|
Local Department of Social Services Staff
|
1900
|
80
|
|
Maryland Health Benefit Exchange Staff
|
50
|
60
|
As states develop training modules and curriculum, there is likely to be significant overlap in content and materials. Below are some training resources developed by several states and the federal government:
