Survey of Health Insurance Marketplace Assister Programs

This report examines the experience of Assister Programs across the states to conduct outreach and enrollment assistance during the first open enrollment period for the Marketplaces. Based on responses to this survey, this report offers the first nationwide assessment of the number and type of Assister Programs and the number of people they helped. This report also examines the nature of help consumers needed, both pre- and post-enrollment, and the extent to which Assister Programs could meet consumer needs.  In addition, it discusses key factors that impacted the effectiveness of Assister Programs at the outset and the outlook for consumer assistance in the future.