Harnessing Technology to Streamline Enrollment: Experiences from Eight Maximizing Enrollment Grantee States

Since 2009, eight states participating in the Robert Wood Johnson Foundation's Maximizing Enrollment program have worked to streamline eligibility and enrollment systems for children and those eligible for coverage in 2014. Several of the grantee states' technology-based solutions have paved the way for the new simplifications required of all states under the ACA. This Maximizing Enrollment report shares findings and lessons learned from the state grantees' experiences of adopting and piloting inventive technology strategies that go beyond what federal law requires and are worthy of consideration as states move forward with ACA implementation. Strategies were adopted in the four areas: 1) application and renewal simplifications; 2) customer interfaces; 3) system functioning, and 4) workflow management.