CHCS-Using Care Managers and Quality Improvement Coaches to Transform Medicaid Primary Care

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This technical assistance brief describes how states are using two types of practice-based supports – care managers and quality improvement experts – to help Medicaid primary care practices provide higher-quality, more patient-centered, and cost-effective care. According to CHCS the brief describes:

  • Two key roles that practice supports can play;
  • Models for deploying these supports to primary care practices;
  • Different approaches that states are taking to hiring and paying for these individuals;
  • How Medicaid programs are using practice supports within a managed care delivery system; and
  • Early lessons that Medicaid is learning about these practice supports.

Resource Details

Date: May 2011
Author: Dianne Hasselman