CHCS-Using Care Managers and Quality Improvement Coaches to Transform Medicaid Primary Care

This technical assistance brief describes how states are using two types of practice-based supports – care managers and quality improvement experts – to help Medicaid primary care practices provide higher-quality, more patient-centered, and cost-effective care. According to CHCS the brief describes:

• Two key roles that practice supports can play;
• Models for deploying these supports to primary care practices;
• Different approaches that states are taking to hiring and paying for these individuals;
• How Medicaid programs are using practice supports within a managed care delivery system; and
• Early lessons that Medicaid is learning about these practice supports.