Marketplace Survey Improvement Guide

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The Marketplace Survey Improvement Guide helps Marketplaces improve consumers’ experiences when they shop for and enroll in a health plan. The Guide provides seven evidence-based strategies that will help Marketplaces improve the consumer experience by giving consumers accurate and relevant information in a timely manner and helping consumers understand and use that information. The Guide also offers recommendations on where to focus improvement efforts.

Resource Details

Date: Sep 2015
Author: Centers for Medicare and Medicaid Services